Service Policy
Our commitment to quality service and customer satisfaction
Our Service Commitment
At Service Centre, we are dedicated to providing exceptional TV repair services in Lucknow. Our service policy outlines our commitment to quality, reliability, and customer satisfaction.
We strive to deliver professional service that exceeds your expectations while maintaining the highest standards of workmanship and customer care.
Service Standards
Professional Service
- Expert technicians with proper training
- Professional tools and equipment
- Clean and organized work practices
- Respectful service at your home
Quality Assurance
- Thorough diagnosis before repair
- Quality replacement parts when needed
- Comprehensive testing after repair
- Detailed service documentation
Service Guarantees
Note: We provide professional service guarantees while complying with Google Ads policies. We avoid absolute guarantees that cannot be fulfilled.
- Expert technicians with years of experience
- Quality repair work using appropriate parts
- Same-day service when possible and practical
- Transparent pricing with no hidden charges
- Customer satisfaction is our priority
Our Service Process
Initial Contact
Call or WhatsApp us to describe your TV issue. We'll schedule a convenient appointment.
Home Visit
Our technician arrives on time with proper tools and equipment for diagnosis.
Diagnosis & Quote
Thorough diagnosis with transparent pricing. No repair without your approval.
Repair Service
Professional repair work with quality parts and proper testing.
Quality Check
Comprehensive testing to ensure your TV is working perfectly.
Warranty Information
Service Warranty
- Repair Work: 90-day warranty on all repair services
- Replacement Parts: 30-day warranty on replacement components
- Coverage: Warranty covers recurrence of the same issue
- Exclusions: Physical damage or misuse voids warranty
Warranty Terms
- Warranty is valid only for the specific repair performed
- Customer must report issues within warranty period
- Warranty service includes free diagnosis and repair
- Original service receipt required for warranty claims
Refund and Replacement Policy
Refund Conditions
- Full refund if repair cannot be completed
- Partial refund for incomplete service
- Refund processed within 5-7 business days
- Original payment method used for refunds
Replacement Policy
- Defective replacement parts replaced free of charge
- Replacement available within warranty period
- Original defective part must be returned
- Installation of replacement part included
Service Limitations
What We Cannot Guarantee
- Repair of TVs with severe physical damage
- Availability of specific replacement parts
- Repair of TVs damaged by water or fire
- Service for TVs outside manufacturer warranty
- Data recovery from Smart TVs
Service Availability
- Service hours: 9 AM to 8 PM, 7 days a week
- Emergency services available for urgent cases
- Service may be limited during extreme weather
- Appointment availability varies by location
Customer Satisfaction
Our Commitment
- Professional and courteous service
- Transparent communication throughout
- Clean and organized work practices
- Respect for your home and property
Feedback Process
- We welcome your feedback and suggestions
- Follow-up calls to ensure satisfaction
- Continuous improvement based on feedback
- Quick resolution of any concerns
Emergency Services
Emergency TV Repair
For urgent TV repair needs, we provide emergency services with priority scheduling.
- Same-day emergency service when possible
- Priority scheduling for urgent cases
- Extended hours for critical repairs
- Additional charges may apply for emergency service
Contact Us
Questions About Our Service Policy?
If you have any questions about our service policy or need assistance, please contact us:
📞 Phone: 1800-309-1619
💬 WhatsApp: +91 8953689444
📍 Service Area: Lucknow, Uttar Pradesh
🕒 Hours: 9 AM - 8 PM (7 Days a Week)
Policy Updates
We may update this Service Policy from time to time to reflect changes in our services or industry standards.
- Updated policies will be posted on this page
- Significant changes will be communicated to customers
- Continued use of services constitutes acceptance
- Previous versions available upon request