Privacy Policy
How we collect, use, and protect your personal information
Introduction
At Service Centre, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our TV repair services in Lucknow.
By using our services or contacting us, you agree to the collection and use of information as described in this policy.
Information We Collect
Personal Information
- Name: When you contact us for service requests
- Phone Number: For communication and service coordination
- Address: For home service visits and billing
- Email Address: If provided for service updates
Service Information
- TV brand, model, and issue description
- Service history and repair records
- Payment information (processed securely)
- Service location and appointment details
Website Usage Data
- Pages visited and time spent on our website
- Device information and browser type
- IP address and general location (city level)
- WhatsApp clicks and form submissions
How We Use Your Information
Primary Uses
- Provide TV repair services and technical support
- Schedule appointments and coordinate service visits
- Communicate about service status and updates
- Process payments and maintain service records
- Improve our services and customer experience
Communication
We may contact you via phone, WhatsApp, or email to:
- Confirm appointments and service details
- Provide repair updates and status information
- Send service reminders and maintenance tips
- Request feedback about your service experience
Data Storage and Security
Security Measures
- Secure data storage with encryption
- Limited access to authorized personnel only
- Regular security updates and monitoring
- Secure payment processing
Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing service and support
- Maintain service records and warranties
- Comply with legal requirements
- Resolve disputes or claims
Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website performance and user experience
- Track WhatsApp clicks and form interactions
Note: You can disable cookies in your browser settings, but this may affect website functionality.
Third-Party Services
We may use third-party services that have their own privacy policies:
- WhatsApp Business: For customer communication
- Payment Processors: For secure payment processing
- Analytics Services: For website performance monitoring
- Cloud Storage: For secure data backup
Your Rights and Choices
You Have the Right To:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain uses of your data
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:
- With your explicit consent
- To comply with legal requirements or court orders
- To protect our rights and prevent fraud
- With trusted service providers who assist our operations
Contact Us
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
📞 Phone: 1800-309-1619
💬 WhatsApp: +91 8953689444
📍 Service Area: Lucknow, Uttar Pradesh
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:
- Posting the updated policy on our website
- Sending notification via WhatsApp or phone
- Updating the "Last updated" date at the top of this page